Refund Policy

Refund Policy

Simple, Transparent & Hassle-Free

At JYUN, we want you to shop with confidence. While every garment is carefully inspected before dispatch, we understand that there may be rare occasions where a refund is necessary.

This Refund Policy explains when refunds are applicable, how they're processed, and what you can expect throughout the process.

 

 

When Are Refunds Eligible?

Refunds are offered only in the following situations:

  • You received a damaged product.

  • You received a defective product.

  • You received an incorrect product.

  • Your requested exchange size is unavailable.

  • Your prepaid order was cancelled by JYUN before dispatch due to stock unavailability or operational reasons.

Refunds are not applicable simply because:

  • You changed your mind.

  • The product no longer suits your preference.

  • The colour appears slightly different due to screen or lighting variations.

  • The product has been used, washed, altered, or damaged after delivery.

  • The request is made after the 7-day return window.

 

 

Refund Approval Process

To initiate a refund request, please email us at:

hello@shopjyun.com

Kindly include:

  • Order Number

  • Registered Email Address

  • Contact Number

  • Reason for the refund request

  • Clear photographs of the product (if damaged, defective, or incorrect)

Our customer support team will review your request within 24–48 business hours.

 

 

Product Pickup & Inspection

Once your request is approved:

  • We'll arrange a reverse pickup wherever available.

  • If reverse pickup isn't available in your area, we'll guide you on how to send the product back.

After the product reaches our warehouse, it will undergo a quality inspection to ensure it meets our return eligibility criteria.

Inspection generally takes 3–5 business days.

 

 

Refund Timeline

Once your returned product successfully passes inspection:

  • Your refund will be initiated within 5–7 business days.

  • Refunds are processed to the original payment method used while placing the order.

Depending on your bank or payment provider, the credited amount may take a few additional business days to reflect in your account.

 

 

Store Credit

If your requested exchange size is unavailable, you may choose:

  • A full refund to your original payment method, or

  • Store credit for future purchases on JYUN.

Store credit, where issued, will be communicated to you along with its validity and redemption details.

 

 

Cancelled Orders

If you cancel your prepaid order before it has been dispatched, a full refund will be processed to your original payment method.

Please note:

Orders cannot be cancelled once they have been dispatched.

 

 

Refunds for Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product:

Please notify us within 7 days of delivery by emailing:

hello@shopjyun.com

To help us process your request faster, please include:

  • Your Order Number

  • Clear photographs of the product

  • An unboxing video (recommended, where available)

Our team will verify the issue and arrange the appropriate resolution.

 

 

Shipping Charges

As JYUN offers free shipping across India, there are no shipping charges to refund.

If you have incurred courier charges because reverse pickup wasn't available in your location, reimbursement (where applicable) will be processed after reviewing the shipping receipt shared with our support team.

 

 

Situations Where Refunds Cannot Be Processed

Refunds will not be approved if:

  • The product has been worn or washed.

  • Original tags are missing.

  • The product is returned without its original packaging.

  • The request is made after the eligible return period.

  • The returned product fails our quality inspection.

 

 

Need Assistance?

If you have any questions regarding your refund, we're always happy to help.

Email: hello@shopjyun.com

Phone: +91 7042176265

Support Hours

Monday – Friday

10:00 AM – 6:00 PM IST

 

 

Our Commitment

We believe trust is built through transparency.

Every refund request is handled with care, fairness, and attention to detail. Our goal is to resolve every concern as quickly as possible while ensuring a seamless experience for every JYUN customer.

Thank you for choosing JYUN.