Shipping Policy
Shipping Policy
From Our Studio to Your Wardrobe
At JYUN, we know how exciting it is to receive a new order. That's why we're committed to processing and shipping every order with care, so it reaches you as quickly and safely as possible.
This Shipping Policy outlines everything you need to know about how we dispatch, ship, and deliver your JYUN order.
Shipping Coverage
We currently ship across India.
At this time, we do not offer international shipping.
Shipping Charges
We are pleased to offer:
Free Shipping on all prepaid orders across India.
There are no hidden shipping charges added during checkout.
Order Processing
Once your order is successfully placed, our team begins preparing it for dispatch.
Processing Time:
1–2 Business Days
Business days exclude Sundays and public holidays.
During major sales, festive periods, or new collection launches, processing times may be slightly extended. If this happens, we'll keep you informed.
Delivery Timeline
Once your order has been dispatched, the estimated delivery time is:
4–7 Business Days
Delivery timelines may vary depending on:
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Your delivery location
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Courier partner operations
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Weather conditions
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Government restrictions
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Festivals and public holidays
While we always strive to deliver within the estimated timeframe, occasional delays may occur that are beyond our control.
Order Tracking
As soon as your order is shipped, you'll receive:
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A Shipping Confirmation Email
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Tracking Number
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Courier Partner Details
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Tracking Link
You can use the tracking link to monitor your shipment in real time.
If you do not receive tracking details within 48 hours after dispatch, please contact our support team.
Address Accuracy
Please ensure that your shipping address, phone number, and email address are accurate before placing your order.
JYUN cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete address details provided during checkout.
If you notice an error immediately after placing your order, please contact us before your order is dispatched.
Delivery Attempts
Our courier partners usually make multiple delivery attempts before returning a shipment.
To help ensure successful delivery, please keep your phone available once your order is out for delivery.
If delivery cannot be completed due to incorrect address details or repeated unsuccessful delivery attempts, the order may be returned to us.
Prepaid Orders Only
JYUN currently accepts prepaid orders only.
This allows us to:
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Process orders faster
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Reduce unnecessary shipping waste
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Improve delivery efficiency
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Offer free shipping across India
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Maintain a smoother shopping experience for our customers
We accept secure online payments through trusted payment gateways.
Delayed Deliveries
Although rare, deliveries may occasionally be delayed due to:
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Extreme weather conditions
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Natural disasters
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Government regulations
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Transport disruptions
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Courier operational delays
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High order volumes during festive seasons
In such cases, we appreciate your patience and understanding.
Damaged Packages
If your package appears visibly damaged at the time of delivery, we recommend:
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Taking clear photographs before opening the package.
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Recording an unboxing video whenever possible.
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Contacting us immediately at hello@shopjyun.com.
This helps us investigate the issue quickly and provide an appropriate resolution.
Lost Shipments
If your tracking information shows your order as delivered but you haven't received it, please contact us within 48 hours.
We'll coordinate with our courier partner to investigate and assist you in resolving the issue.
Need Assistance?
If you have any questions regarding your shipment, we're happy to help.
Email: hello@shopjyun.com
Phone: +91 7042176265
Support Hours:
Monday – Friday
10:00 AM – 6:00 PM IST
Thank You
Every JYUN order is packed with care and shipped with the same attention to detail that goes into designing our garments.
Thank you for choosing JYUN. We look forward to delivering comfort to your doorstep.